Anggraini, Etty Nike (2025) Kualitas Pelayanan Tera Bidang Kemetrologian Dinas Perdagangan dan Perindustrian Kota Kediri. Thesis thesis, Universitas Kadiri.
![[img]](http://repository.unik-kediri.ac.id/style/images/fileicons/text.png) |
Text
01. Cover.pdf Download (130kB) |
|
Text
02. Abstrak.pdf Download (508kB) |
|
Text
03. Bab 1.pdf Download (240kB) |
|
Text
04. Daftar Pustaka.pdf Download (323kB) |
Abstract
This study aims to describe and analyze the Tera Service in the Metrology Department of the Department of Trade and Industry of Kediri City, as well as its supporting and inhibiting factors. The research method uses a qualitative approach. The research focus uses the framework to analyze service quality, according to Zeithaml, Berry, and Parasuraman (Hardiyansyah, 2018), which includes Tangible, Reliability, Responsiveness, Assurance, and Empathy. Data collection techniques include observation, interviews, and documentation. Data analysis techniques use interactive analysis. Based on the research findings, the Tera Service in the Metrology Department of the Department of Trade and Industry of Kediri City has been well implemented. The tangibles dimension shows complete and modern facilities, while reliability is supported by calibrated tools and trained human resources. Responsiveness is seen in the quick response to complaints and requests from the public. Assurance is reflected in competent and professional officers, while empathy is applied through friendly and inclusive service. Main supporting factors include adequate funding, continuous training, and efficient information systems. However, there are inhibitors such as delays in tool verification, limited human resources, and schedule congestion in responsiveness. The gap in skills between senior and new staff, as well as limited service time, presents challenges in assurance and empathy. Keywords: Public Service, Service Quality, Metrology
| Item Type: | Thesis (Thesis) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Sospol > Prodi Ilmu Administrasi Publik S2 |
| Depositing User: | Unnamed user with email rio.mahardiko@gmail.com |
| Date Deposited: | 29 Apr 2026 07:02 |
| Last Modified: | 29 Apr 2026 07:02 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/1151 |
Actions (login required)
 |
View Item |
