Krisdyar, Lisa Elvaretta (2024) Analisis Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Cafe D’fresh Di Kediri. Skripsi thesis, Universitas Kadiri.
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Abstract
The era of globalization makes business competition increasingly competitive. Many businesses operating in the field of similar products and services, such as cafes, will continue to develop and create many creative new ideas so that visitors will have a deep impression of the cafe. The aim of this research is to find out whether service quality influences consumer satisfaction at Cafe D'Fresh in Kediri. The research method uses quantitative methods with 100 respondents. The results of this research are that Service Quality (X) has a positive and significant effect on Consumer Satisfaction (Y) at Cafe D'Fresh, meaning that H1 is accepted. Keywords: Service quality, customer satisfaction, cafe
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi > Prodi Manajemen S1 |
| Depositing User: | NR Nurul Huda |
| Date Deposited: | 22 May 2025 07:56 |
| Last Modified: | 22 May 2025 07:56 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/752 |
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