Analisis Kinerja Perangkat Desa Dalam Meningkatkan Pelayanan Surat Keterangan Tidak Mampu Di Desa Mungkung Kecamatan Rejoso Kabupaten Nganjuk

Harsanto, Tedi (2024) Analisis Kinerja Perangkat Desa Dalam Meningkatkan Pelayanan Surat Keterangan Tidak Mampu Di Desa Mungkung Kecamatan Rejoso Kabupaten Nganjuk. Skripsi thesis, Universitas Kadiri.

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Abstract

Abstract This research aims to increase public trust in the services provided by the Village Government. This research uses performance measurement theory in the book public bureaucracy reform by Agus Dwiyanto in 2013. To restore public trust, four things are needed that must be possessed by the government, including the village government, namely Performance Productivity, Service Quality, Responsiveness and Accountability. This research uses qualitative research and focuses on these four things. The research results show that the services in Mungkung Village, Rejoso District, Nganjuk Regency are lacking in terms of productivity, responsiveness and accountability. Only the quality of public services is said to be effective and efficient. Apart from that, the supporting factors for strengthening services are the attitude of staff who are always motivated and the village head who is always supportive, but there is an inhibiting factor that must be addressed immediately, namely human resource issues. This is because services in Mungkung Village are all hampered by infrastructure and IT control, so it cannot be denied that there are often acts of discrimination and lack of transparency in services. Keywords: Public Service, Performance

Item Type:	Thesis (Skripsi)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Sospol > Prodi Ilmu Administrasi Publik S1
Depositing User:	Unnamed user with email rio.mahardiko@gmail.com
Date Deposited:	03 Jun 2025 03:33
Last Modified:	03 Jun 2025 03:33
URI:	http://repository.unik-kediri.ac.id/id/eprint/853

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