Ramadhan, Pramesta Wahyu (2023) Analisis Kualitas Pelayanan Publik Sebagai Determinan Kepuasan Masyarakat Kabupaten Nganjuk (Studi Pada Dinas Perindustrian Dan Perdagangan Kabupaten Nganjuk). Skripsi thesis, Universitas Kadiri.
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Abstract
The aim of this research is to understand how to simultaneously measure customer service quality in terms of tangibles, dependability, responsiveness, assurance, and empathy towards customer satisfaction. This study uses a type of quantitative research. The population used in this research is the people of Nganjuk Regency who manage the calibration and re-calibration services at the Office of Industry and Trade of Nganjuk Regency. 43 people underwent the survey, which is the entire population. The type of analysis used in this paper is census analysis. The method used as a sample guide in this study is non-probability sampling. The Non-Probability Sampling method used is Saturated Sampling (Census). The research data consists of primary data sources and secondary data sources. Data collection techniques in this research are observation and questionnaires. The results of the study show that there is significant evidence for the effect of the dimensions of Reliability (X1), Responsiveness (X2), Assurance (X3), Empathy (X4) and Tangible (X5) on Community Satisfaction (Y). Keywords: Analysis, Service Quality, Community Satisfaction.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi & Bisnis > Prodi Manajemen S1 |
| Depositing User: | Unnamed user with email rio.mahardiko@gmail.com |
| Date Deposited: | 15 Aug 2025 08:17 |
| Last Modified: | 15 Aug 2025 08:17 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/919 |
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