Fakhrudin, Ahmad (2025) Keberhasilan Inovasi Pelayanan Sistem Informasi Penerimaan Retribusi (Sipener) Sebagai Alat Pengelolaan Pasar Di Dinas Perindustrian Dan Perdagangan Tulungagung. Thesis thesis, Universitas Kadiri.
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Abstract
This study aims to describe and analyze the success of service innovation through the implementation of the Market Retribution Information System (SIPENER) as a market management tool at the Department of Industry and Trade of Tulungagung Regency. The research focuses on aspects of leadership, organizational management, risk management, human capital, and technology in supporting the implementation of SIPENER. The results of the study show that SIPENER has positively contributed to improving efficiency, transparency, and accountability in managing market retribution. The system enables real-time transaction recording, reduces manual administrative errors, and accelerates the payment process. However, several challenges remain, such as network instability, limited technological infrastructure, resistance from traders toward digital systems, and insufficient training for system users. Supporting factors for success include leadership commitment to innovation, continuous improvement of human resource capacity through training, and ongoing technological development. Based on the findings, it is recommended that the Department of Industry and Trade of Tulungagung Regency strengthen its technological infrastructure, increase the frequency of training for both staff and traders, and enhance policy support for digital-based system development. These efforts are expected to ensure the sustainability and effectiveness of SIPENER as a modern and transparent public service innovation. Keywords: SIPENER, public service innovation, market retribution.
| Item Type: | Thesis (Thesis) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Sospol > Prodi Ilmu Administrasi Publik S2 |
| Depositing User: | Unnamed user with email rio.mahardiko@gmail.com |
| Date Deposited: | 29 Apr 2026 03:56 |
| Last Modified: | 29 Apr 2026 03:56 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/1146 |
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