Tanggung Jawab Pelaku Usaha Jasa Laundry Menurut Undang Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (Studi kasus di Baracks Laundry)

Hermawati, Tita (2022) Tanggung Jawab Pelaku Usaha Jasa Laundry Menurut Undang Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (Studi kasus di Baracks Laundry). Skripsi thesis, Universitas Kadiri.

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Abstract

This study aims to determine the legal relationship between business and consumer behavior, the problems faced by laundry service business actors, and to determine the responsibility given by laundry service business actors to the losses suffered by consumers using laundry services. To achieve these objectives, the researchers used data collection techniques through observation and interviews. By taking the informant of the laundry owner and 5 informants of Baracks laundry service users. The data that has been obtained from the research results are processed in a qualitative descriptive manner, then linked to the legal facts that occur then draw conclusions based on the problems studied. The results of this study indicate that: 1) In their business activities, business actors at Baracks Laundry still get complaints, namely: consumer goods are lost or scattered, goods are exchanged, consumer goods are faded and usually consumers and business actors in solving problems by using deliberation to solve problems the. 2) Laundry service business actors have been responsible for negligence that resulted in losses to consumers. The responsibility is in the form of free re-washing of the clothes that are complained of and providing compensation in the form of a 3x refund of consumer losses or laundry prices 3) Consumer views of laundry service users towards business actors are generally satisfied that this happens because business actors want to be responsible and serve consumers properly when complaining to business actors and apologizing to consumers due to mistakes made. Keywords: Responsiblity, Business Actor, Legal Protection

Item Type:	Thesis (Skripsi)
Subjects:	K Law > K Law (General)
Divisions:	Fakultas Hukum > Prodi Ilmu Hukum S1
Depositing User:	Unnamed user with email rio.mahardiko@gmail.com
Date Deposited:	10 Feb 2023 08:06
Last Modified:	10 Feb 2023 08:06
URI:	http://repository.unik-kediri.ac.id/id/eprint/466

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