Hudanto, Mochammad Nuril (2023) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Kedai Beli Kopi Kota Kediri. Skripsi thesis, Universitas Kadiri.
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Abstract
This study aims to determine the effect of service quality on customer satisfaction Kedai Belikopi Kediri. This study used a sample of 60 respondents. Sampling using random sampling technique. The test equipment used is research instrument test and regression analysis. The relationship between service quality and customer satisfaction at BeliKopi shops is known to be 5,783 > 1,184 with a significance of 0,000 > 0.05: then Ho is rejected and Ha is accepted. is another variable that is not examined in research. Keywords: Service Quality, Customer Satisfaction
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Fakultas Ekonomi & Bisnis > Prodi Manajemen S1 |
| Depositing User: | Unnamed user with email rio.mahardiko@gmail.com |
| Date Deposited: | 16 Aug 2025 06:49 |
| Last Modified: | 16 Aug 2025 06:49 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/933 |
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