Inovasi Pelayanan Administrasi Kependudukan Cepat Akurat Terintegrasi (PANDUCAKTI) pada Dinas Kependudukan dan Catatan Sipil Kabupaten Tulungagung

Rodiyah, Faza Aimi Siti (2025) Inovasi Pelayanan Administrasi Kependudukan Cepat Akurat Terintegrasi (PANDUCAKTI) pada Dinas Kependudukan dan Catatan Sipil Kabupaten Tulungagung. Skripsi thesis, Universitas Kadiri.

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Abstract

This study aims to describe and analyze the innovation of the Integrated Fast Population Administration Service (PANDUCAKTI) at the Population and Civil Records Service (Dispendukcapil) of Tulunga Regency. The background of this study is the demand for improving the quality of public services in the era of the 4.0 and Society 5.0 Revolution, especially during population administration services that previously faced long-line and inefficiency, which were compounded during the COVID-19 pandemic. This study uses a descriptive qualitative method with data collection techniques through interviews, observations, and documentation. Data analysis using innovation theory from Everett M. Rogers which includes five attributes: Relative Advantage, Compatibility, Complexity, Triability, and Observability. The results showed that PANDUCAKTI's innovation had significant Relative Profits by providing free services and saving time, distance, and transportation costs for the community. In terms of conformity, this innovation is in line with Dispendukcapil's vision and mission and answers to societal needs efficient services. In terms of complexity, PANDUCAKTI services are considered intricate to the community because technical procedures are handled by trained officers at the village/village level. The innovation has also fallen through a stage of Possible Try to adequate Probability testing successful in multiple pilot villages before being deployed through the regency. Finally, the results of this innovation are easy to observe by the public, which is evidenced by reducing lines at official offices and faster and more accurate service processes. Overall, PANDUCAKTI's innovation has been successfully implemented and provided big benefits in improving the quality of population administration services in Tulungagung Regency. Advice for improvement includes improving socialization, developing application features such as the tracking system (tracking system), as well as routine training implementation for operators. Keywords: Innovations of Public Services, Population Administration, E-Government, PANDUCAKTI, Diffusion of Innovation

Item Type:	Thesis (Skripsi)
Subjects:	H Social Sciences > H Social Sciences (General)
Divisions:	Fakultas Sospol > Prodi Ilmu Administrasi Publik S1
Depositing User:	Unnamed user with email rio.mahardiko@gmail.com
Date Deposited:	25 Feb 2026 05:08
Last Modified:	25 Feb 2026 05:08
URI:	http://repository.unik-kediri.ac.id/id/eprint/1075

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