Widiarti, Elly (2021) Pelaksanaan Pelayanan Prima (Studi Kasus di Kantor Dinas Kependudukan dan Catatan Sipil Kabupaten Kediri, Provinsi Jawa Timur). Skripsi thesis, Universitas Kadiri.
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Abstract
This study aims to describe and analyze the implementation of excellent service at the Kediri Regency Population and Civil Registry Office, as well as describe and analyze the factors that support or hinder the implementation of excellent service at the Kediri Regency Population and Civil Registry Office. The focus in this study includes attitude, ability, attention, action, accountability, and appearance. The approach used in this study is qualitative. The resource persons in this study amounted to 4 people. Data collection techniques in this study include interviews and observations written in field notes. The validity of the data was assessed by 2 methods, namely triangulation, and persistence of observation. Meanwhile, the data analysis technique refers to Miles and Huberman (2018). The conclusion that can be drawn is that the implementation of excellent service at the Kediri Regency Population and Civil Registry Office is not yet 100% good, there are still some that need to be improved and evaluated. The obstacles encountered are human resources that are not comparable to the applicant and facilities and infrastructure. Keywords: Excellent Service, Department of Population and Civil Registry, barriers,attitudes,appearance.
| Item Type: | Thesis (Skripsi) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Fakultas Sospol > Prodi Ilmu Administrasi Negara S1 |
| Depositing User: | NR Nurul Huda |
| Date Deposited: | 25 Feb 2022 04:03 |
| Last Modified: | 25 Feb 2022 04:03 |
| URI: | http://repository.unik-kediri.ac.id/id/eprint/301 |
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