Tingkat Kepuasan Dan Kepercayaan Masyarakat Terhadap Kinerja Pelayanan (Study Kasus Sekertariat Program Tanah Sistematis Lengkap Desa Sumberbendo)

Ramadhan, Mochamad Arda (2024) Tingkat Kepuasan Dan Kepercayaan Masyarakat Terhadap Kinerja Pelayanan (Study Kasus Sekertariat Program Tanah Sistematis Lengkap Desa Sumberbendo). Skripsi thesis, Universitas Kadiri.

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Abstract

This research aims to determine the influence of the level of satisfaction and trust of the community on service performance (case study of the Complete Systematic Land Program Secretariat Office in Sumberbendo Village). The influence you want to know is direct or indirect influence. This type of research is quantitative which explains the causal relationship between variables through hypothesis testing. This research used a sample of 100 respondents. Sampling used the Saturated Sampling Method technique, with the characteristics of the Community Participating in the Complete Systematic Land Registration program in Sumberbendo Village. The test equipment used was data reliability and reliability testing. From the results of this test it can be concluded that Community Satisfaction and Community Trust have a significant influence on Service Performance. Keywords: Community Satisfaction, Community Trust, Service Performance.

Item Type:	Thesis (Skripsi)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:	Fakultas Ekonomi > Prodi Manajemen S1
Depositing User:	NR Nurul Huda
Date Deposited:	24 May 2025 02:12
Last Modified:	24 May 2025 02:12
URI:	http://repository.unik-kediri.ac.id/id/eprint/786

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